For any software or hardware issues with AIX, logging a case with IBM – the support team will always ask for snap files. Snap files will collect all system configuration that will help and guide the IBM support team to track whatever issue there is on the system.

Missed the old SunSolve where you can check and download the latest patches and fixes for Sun Solaris? We all know that SunSolve is now decommisioned by Oracle and has replaced it with Oracle Support and thanks to it’s Flash interface its one hell of sluggish support site.